Please use main entrance for dropping off
patients. If you need assistance, come inside and someone will be glad to help.
As you see marked on the map below, we have a wheelchair available for patient
use. Feel free to borrow the wheelchair but please return it when you have
finished. When you arrive please sign-in at the reception desk, and have a seat.
We have coffee and snacks available in the waiting area, feel free to have some
while you wait.
We work in the same manner as a major
medical center. When Dr. Schutz is at a conference, or out of town for any
reason, a qualified physician with an interest in Hematology-Oncology will
answer questions, take care of problems, and visit the hospital. That physician
is in contact with Dr. Schutz and discusses all findings with him. If you ever
feel that you need to speak with Dr. Schutz, just ask the covering physician and
Dr. Schutz will call you directly. This is just another one of the services we
offer to ensure that you get the best care possible.
All patients are encouraged to call with
any questions concerning their care. Calls regarding medication refills or
matters of a routine nature should be placed during regular office hours, Monday
through Friday 9 a.m. to 5 p.m. Our team of nurses, lab, and office staff are
well qualified to answer your questions in a prompt and efficient manner. If
your call requires a physicianís personal attention, it will be returned at
the physicianís earliest opportunity.
hours, urgent or emergency calls are received by our professional medical
answering service and forwarded to the on-call physician. Regardless of the day
or hour, our phones are answered 24 hours a day. In extreme emergencies, you
should go directly to the nearest hospital emergency room where a physician is
Always call 864-591-1700, even after hours. After
hours our calls are received by an answering service.
When you call After Hours:
the question or problem
the full name of the patient
phone number where you can be reached including area code
someone does not return your call within 15 to
30 minutes, please call again.
If you require emergency care during office hours, call the
office immediately. Identify your call as an emergency, a nurse or physician
will assess your situation and provide immediate instructions.
IF AT ANY TIME YOU EXPERIENCE A LIFE THREATENING EMERGENCY, CALL 911
IMMEDIATELY! The ambulance will take you to the nearest emergency room. The
emergency room physician will call and advise us of your situation.
Patients are seen by appointment and every
effort will be made to accommodate your needs. Same day scheduling is available
for urgent care appointments.
Your time is valuable. From time to time
emergencies do come up which may put the doctor slightly behind. Therefore, if
you wish to call before you come to check if we are running behind please do so
and we will try to give you an estimate. We appreciate your patience.
Electronic Medical Records
Electronic Medical Records (EMR) replace
the old paper trails and lengthy transcription updates. According to the Cancer
Institute of New Jersey (CINJ): "Access to an electronic medical record
will not only enable us to organize and retrieve critical data, but will
dramatically improve the quality of both our research and our patient
care." Like CINJ, we offer this critical service to you. The use of EMR
allows all the doctors and nurses at our facility, and all attending physician
at the hospital, access to accurate and up-to-date information regarding your
treatment and care.
Benefits of EMR to You:
instant 24 hour access to your records
quality of patient care
our efficiency which improves your overall care
It is important to bring your most recent
insurance card with you when you come to the office. If your insurance coverage
changes, inform us
as soon as possible. Donít assume that your coverage stays the same if you are
issued a new card.
If you are enrolled in Medicare, we
are obligated by law to attempt to collect your co-insurance. Medicare has a fee
schedule that we must abide by. Medicare reimburses us 80% of the allowed amount
and expects you to pay the other 20%. If you have a Medigap plan, the secondary
will pay your 20%. You are also expected to pay your deductible at the beginning
of the year.
Are the letters HMO, PPO, POS, or PCP
noted on your insurance card? Better check, because if so, you are part of the
managed care world. Many of the plans also require that we obtain a
pre-certification number authorizing us to perform services. Unless these referral
and pre-certification numbers are obtained prior to providing services, no
insurance payment will be made. When this happens you may be personally required
by your insurance company to pay for your services. To assist you, Horizon may
call to verify your insurance requirements and to obtain these numbers, but it
is often very difficult to get a response. Please help us by requesting a
referral number from your primary care physician. You, are responsible
for knowing the guidelines of your managed care plan, since every plan is
v You should read your insurance benefits
book carefully. In it you will find instructions on how to obtain coverage
information about your specific insurance plan.
v If required by your
insurance plan, and you have notified us, we will be happy to obtain prior
approval for services ordered by Dr. Schutz.
and staff of Horizon appreciate the opportunity to provide you with medical
care. As part of our service to you, we are happy to obtain pre-certification, if
we know it is required by your insurance company, for tests and consults
performed outside of our office (such as x-rays and CT scans). The patient is
responsible for letting us know if pre-certification is required and to verify
that it has been obtained.
For your information, your primary insurance will be
billed first, and what is not covered by the primary will then be sent to the
secondary, if you have more than one insurance company. Thus, the bill you
receive in the mail will reflect the balance due that is not covered by your
insurance company. This is the amount that you are responsible for, and an
envelope will be enclosed for convenient payment. If you need to make alternate
arrangements for payment, you can speak with the business manager in our office.
companies require that prescriptions be pre-approved before they can be filled.
In order to minimize delays, call your pharmacist to find out if the drug you
were prescribed requires authorization from your insurance company. Also know
that insurance companies may change the list of prior authorization drugs at
anytime, so a drug you didnít need approval for before may need to be approved
now. Being knowledgeable about your insurance coverage will certainly reduce
delays and minimize confusion. We understand that this process may seem
aggravating, but we will do all we can to help.
First of all make sure to notify us and your pharmacy if
your insurance has changed. This will help alleviate delays when you need
refills. Donít wait until the last minute to get prescriptions refilled.
Make sure you get all your prescriptions during your visit with the doctor, and
make sure those prescriptions will last until your next visit. Getting your
prescriptions while seeing the doctor, rather than calling them in, will ensure
accurate refills and will keep you from running out of medication. Note, if you
are taking a narcotic you will need a hard, paper copy to get a refill. Patients
who excessively call in refills will be subject to a fee. If you must call in
a refill do so at least 3-4 days prior to running out. This is important
because some of the drugs you may be taking are not common; thus the pharmacist
may have to special order the drug which could take a day or two. When you call
in refills have your old bottle handy so you have all the pertinent information.
For example, you need to have the name of the drug, quantity, dosage, number of
refills left, and possibly the doctors name. Dr. Schutz will only refill a
prescription for the drugs he has prescribed
for you. If you are on other medication that was prescribed by different
physician you will need the original doctor to refill that prescription. Simply
put, be aware of your medications. Know what you are taking and keep track of
your refills. Doing so can eliminate your frustration, prevent undo pain and
suffering, and improve your overall care.
We understand that this is a very trying
time for you and your family so we want to make your visit with us as pleasant
as we can. For those patients receiving chemotherapy please feel free to bring a
friend or family member with you. Please limit your guests to one or two, we
simply donít have enough room for everyone to sit. We also have movies
available for you to watch, or if you would like to bring one from home please
do so. If you do want to bring your own movie please donít bring anything over
R-rated. We also have blankets available for your comfort, just ask. You may
bring food or snacks to have during treatment if you wish.
For your convenience we will also be glad
to schedule X-ray and scan appointments for you. Please remember that this may
take time depending on your insurance guidelines and appointment availability.
Our goal is to make you as comfortable as possible and provide you with the
absolute best patient care we can.
Please let us know if you are in the
hospital for any reason so we can help in any way we can and at the same time
maintain your medical records at our office. The more information we have, the
better we will be able to serve you.
Patient Education & Support
Education helps cancer
patients increase their knowledge and understanding of their illness and
treatment, ease fears, and assist with knowing
what to expect. Horizon provides patient/family education classes for patients.
We have a complete listing of resources and information available to aid our
patients. For more information about our educational programs and the services
that are available, please talk with the nurse in the office at any time.
Cancer Institute has a cancer information service to provide accurate answers to
your cancer related question. Call toll free at 1-800-4-CANCER or 1-800-422-6237.
Note: Our patients have requested that
medical flyers and booklets not be displayed, but they are available, just ask.
The physicians of Horizon are
committed to participation in clinical research. Through participation in
research, patients have access to major cancer treatment centers and expertise
throughout the country.
Horizon Hematology-Oncology has been an
active participant in the Upstate Carolina Clinical Oncology Program (UCCOP).
UCCOP is one of 50 community programs funded in part by a grant from the
National Cancer Institute (NCI). It is one of only 8 original CCOPís still in
existence. The program links community physicians with NCI clinical research
programs so that more cancer patients can participate in the latest treatments
from the NCI while remaining in their own community.
The Cancer Challenge
Patients faced with the diagnosis of cancer are flooded
with fears, burdens and anxiety. Traditional cancer program look only at the
physical consequences of cancer. Patients are
left trying to keep their lives together emotionally and spiritually.
At Horizon we know the mind can help the
body to heal, but sometimes patients need help to do that.
Cancer is a
chronic disease that may require adjustment in the physical, social, financial,
and emotional aspects of life in order to maintain stability and quality.
Behavioral medicine is a service which looks at the emotional side of a patients
and their family and then helps the patient use very specific techniques to help
them cope with the disease. Patients learn to understand changes they may be
going through and how to better deal with them. Families learn to understand
their emotions and in doing so, become better care givers.
Behavioral Medicine Services Include:
Horizon can assist you with a referral for these services.
The patient is responsible for providing
accurate and complete information about their insurance status, complaints, past
illnesses, hospitalizations, medication, advance directives and other maters of
Patients are also responsible
for acknowledging when they do not understand a treatment course or care
decision. Please ask the Horizon staff or physician for an explanation.